Terms - Conditions

Your use of this site is expressly conditioned on your acceptance of the terms and conditions of this User Agreement. By using this site, you signify your agreement to these terms and conditions. If you don't agree with segment of these terms and conditions, you may not use this site. GalaHotels.com may at time modify this User Agreement and your continued use of this site or (brand and wholly owned subsidiary of VANGAL TRADING LIMITED - Fagamusta Free Port and Zone Post Office No:365, Northern Cyprus and LEONAR-DO REZERVASYON VE TURIZM SANAYI LTD.ST) services will be conditioned upon the terms and conditions in force at the time of your use. You represent which you are of sufficient legal age to use this site and to make binding legal obligations for a liability you may incur as a result of the use of this site. If you use this site, you are responsible for maintaining the confidentiality of your account information and your password. You agree to accept responsibility for all activities that occur under your account or password. You understand which you are responsible for all uses of this site through you and those using your login information. This site, as well as each of its modules, together with the arrangement and compilation of the content found on this site, is the copyrighted property of GalaHotels.com (together with its corporate affiliates) and/or its third party suppliers and content providers ("Third Party Suppliers"). Certain data relating to schedules is the copyrighted work of third party information providers. In addition, the trademarks, logos and service marks displayed on this site are registered and common law Trademarks of GalaHotels.com and/or its Third Party Suppliers. Nothing contained on this site should be construed as granting, through implication, estoppel, or otherwise, license or right to use the Trademarks without the written permission of GalaHotels.com, or such other party that may own the Trademarks. This site and the content provided in this site, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of GalaHotels.com, and/or its Third Party Suppliers, except which you may download, display and print the materials presented on this site for your personal, non-commercial use only. You need to retain all copyright and trademark notices, including other proprietary notices, contained in the materials, as well as you need to not alter, obscure or obliterate such notices. The use of such materials on other Web site or in environment of networked computers is prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You shall be solely liable for a damages resulting from infringement of copyright, trademark, or other proprietary right, or other harm resulting from your use of this site.

GalaHotels.com grants you a limited, non-transferable license to access and make personal use of this site in accordance with the terms and conditions of this User Agreement. You may only use this site to make legitimate reservations or purchases for personal, non-commercial use and shall not use this site for a other purpose, including without limitation, to make speculative, false or fraudulent reservation or reservation in anticipation of demand. For avoidance of doubt, this license does not include resale or commercial use of this site or its contents or derivative use of this site or its contents. Without limiting the foregoing, you may not: * use or authorize or allow third party to use on your behalf "robot," "spider" or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or manual process, to monitor or copy the Web pages, data or content found on this site, in case without the prior written consent of GalaHotels.com * utilize software, application, or algorithm, whether integrated in a browser or otherwise, that frames, modifies or adds content to the layout, design, or content of GalaHotels.com Web page or underlying application. * transmit or otherwise transfer Web pages, data or content found on this site to other computer, server, Web site, or other medium for mass distribution or for use in commercial enterprise. * use device, software or routine to interfere or try to interfere with the proper working of this site. * take action that imposes a burden or load on our infrastructure that GalaHotels.com deems in its sole discretion to be unreasonable or disproportionate to the benefits GalaHotels.com obtains from your use of the site. *The card payments and billing services are processed by Paytrek Limited incorporated in the United Kingdom with registered address 30 Crown Place, London, United Kingdom, EC2A 4ES. Their registered company number is 9632371. The Site is provided by Vangal Trading Limited doing business as Leonardo Travel

These terms and conditions apply to journals, recommendations, reviews, opinions, news articles, directories, guides, text, photographs, illustrations, graphics, logos, audio clips, images, information, data, photographs, software, messages, ideas, comments, questions, or other materials received through GalaHotels.com from you (collectively "Submitted Content"). GalaHotels.com shall have the right (but not the obligation) to, from time to time monitor and review Submitted Content and other information transmitted or received through this site and reserves the right to censor, edit, remove or disallow the transmission or receipt of information that GalaHotels.com deems inappropriate or in violation of these terms and conditions. During monitoring, the Submitted Content may be examined, recorded or copied, as well as your use of this site constitutes your consent to such monitoring and review. You agree which you are responsible for the Submitted Content, as well as GalaHotels.com disclaims responsibility and assumes no liability with respect to Submitted Content. By providing Submitted Content, you warrant that: (a) you are the owner of such Submitted Content, or have been granted all the rights necessary from the owner thereof to provide such Submitted Content to GalaHotels.com and for the use through GalaHotels.com as stated herein, as well as (b) the use of such Submitted Content through GalaHotels.com won't infringe the intellectual property rights of or otherwise violate the rights of third party. You shall be solely liable for a damages resulting from infringement of copyright, trademark, or other proprietary right or other harm resulting from your use of the site. You agree that if you provide Submitted Content, you grant GalaHotels.com a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, as well as fully sublicenseable right to use, reproduce, modify, adapt, publish, translate, make derivative works from, distribute, display, perform, transfer, or sell such Submitted Content in form, media or technology for a purpose whatsoever, including, without limitation, a commercial purpose, with no compensation to you, as well as you waive all moral rights with respect thereto. You further grant GalaHotels.com the right to pursue at law person or entity that violates your or GalaHotels.coms rights in the Submitted Content through a breach of this User Agreement. You agree which you won't publish, submit, provide, or display such Submitted Content to or on other commercial travel-related web-site or on-line service without GalaHotels.coms prior written consent, which consent may be withheld through GalaHotels.com in its sole discretion. Consent may be requested through clicking here. You agree that GalaHotels.com may choose to provide attribution of Submitted Content provided through you (for example, showing your name and hometown on a travel review which you submit) at our sole discretion, as well as that such Submitted Content may be shared with GalaHotels.coms Third Party Suppliers, distribution partners, customers and other third parties.

This User Agreement and its performance shall be governed by the laws of Republic of Turkey(Istanbul), without regard to conflict of laws provisions that would result in the application of the laws of any other jurisdiction. If a dispute does arise between you and GalaHotels.com, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and GalaHotels.com agree that we shall resolve any action, claim or controversy at law or equity (a "Claim") that arises out of your use of this site or our services, this User Agreement, or the parties' relationship in connection with this site or this User Agreement in accordance with one of the subsections below or as otherwise mutually agreed by the parties in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution by contacting Customer Care, since most customer concerns can be resolved quickly and satisfactorily in this manner.

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates aren't verified as accurate, as well as actual rates may vary. Currency quotes aren't updated every day. Check the date on the currency converter feature for the day that currency was final updated. The information supplied through this application is believed to be accurate, but GalaHotels.com and/or its Third Party Suppliers don't warrant or guarantee such accuracy. When using this information for a financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates.

Neither GalaHotels.com nor any of its third party suppliers make any warranty of any kind regarding this site and/or any materials provided on this site, all of which are provided on an "as is" basis. Neither GalaHotels.com nor any of its third party suppliers warrant the accuracy, completeness, currency or reliability of any of the content or data found on this site and such parties expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. Neither GalaHotels.com nor any of its third party suppliers warrant that this site, its servers or any e-mail sent from GalaHotels.com are free of viruses or other harmful components. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific rights which vary from state to state. This site contains links to other web sites which are provided solely as a convenience to you and not as an endorsement by GalaHotels.com or its third party suppliers of the contents of such other web sites or the goods or services provided thereon. Neither GalaHotels.com nor any third party supplier shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites or the goods or services provided thereon. If you decide to access other web sites, or to use such goods or services, you do so at your own risk. By marketing travel to international destinations, GalaHotels.com does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations. GalaHotels.com expressly reserves the right to correct any pricing errors (including, without limitation, typographical or display errors, incorrect third party supplier information, and currency conversion miscalculations) on the site and/or to change or cancel pending reservations made under an incorrect price. This right applies whether or not the order has been confirmed and/or your credit card charged. In the event of a correction to a pending reservation, as your sole and exclusive remedy we will offer you the opportunity to keep your pending reservation at the correct price or, at your option, we will cancel your reservation without penalty.

GalaHotels.com assumes no responsibility for, and shall not be liable for, any damage to your computer equipment or other property on account of your access to, use of, or browsing in this site or your downloading of any materials, data, text, images, video or audio from the site. In no event shall GalaHotels.com or any of its third party suppliers be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, equity or otherwise, which arise out of or are in any way connected with (i) any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by GalaHotels.com or any of its third party suppliers, including, but not limited to, non performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation even if such party has been advised of the possibility of damages to such parties or any other party. The third party suppliers providing travel or other services on this site are independent contractors and not agents or employees of GalaHotels.com. GalaHotels.com is not liable for the unintentional or intentional acts, errors, omissions, representations, warranties, breaches or negligence of any such third party suppliers or agents of third party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. GalaHotels.com shall have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control, and shall have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

We use order forms that allow you to book a hotel room. We collect your name, e-mail address, postal address, and credit card information. This information is used to process and check orders. We also use this information to contact you in case there is a question or problem with a reservation.
We also use data collected when you register, enter a contest, and make purchases to enhance and personalize your booking experience. We strongly value your privacy. Your personal information provided to our web will Not be passed along for secondary use without your explicit permission.
We use your IP address to help diagnose problems with our server and to administer this website. We log IP addresses for the purposes of system administration, to track a user's specific session, or to investigate cases of fraud or other security violations on our site. Any personally identifiable information contained in our IP address logs will be treated with the same respect for your privacy that order and registration information is treated.

Any material changes in the way we use personal information will be described in future versions of this privacy statement. By booking with us you agree that our privacy statement, current at the time of your most recent booking, shall apply to all your information, whether given to us at the time of that booking or at the time of earlier bookings. If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy statement applicable to your information, we will notify you by way of an email and request your approval. We at GalaHotels.com are sincerely committed to a safe and secure web experience for our visitors. If, after reading all this, you have concerns or questions, by all means, get in touch with us.

Some properties have different policies regarding taxes, whether city, tourist or local. Our rates have always included any applicable hotel taxes but tourist and local taxes which generally include the use of local services in this case will have to be paid directly to the hotel. Sometimes this information is on the prepaid voucher. Any applicable city, tourist or other tax is collected by the hotel at the time of check out.(Most of European Countries; Switzerland, Netherlands, France, Italy, Morocco, USA, UAE, Japan)

Each reservation has its own cancellation policy, but according to the general policy a reservation can be cancelled before deadline without any penalty. That means the total paid amount will be returned to the credit card which was used to pay for the reservation. In case a cancellation of a reservation is made after the cancellation deadline, first night or full charges usually apply as a cancellation fee. Refund is made in 21 business days to the credit card that was used in the reservation. Deadline period is shown on payment page of the booking. Generally deadline of a reservation is 4-5 days before the check in date. Different policies might apply however according to hotels’ own cancellation policies. Refunds are not given from "non-refundable" reservations or when a booking is made after the cancellation deadline. Cancellation Policy has to be read carefully before making a reservation. Cancellation by Client All cancellations have to be made by the client through the website. This is done by logging in to the account the client has created before making a reservation. Cancellations by e-mail or phone are not accepted. During the cancellation process the client confirms the cancellation by clicking "pop-up" of cancellation policy. Cancellation by GalaHotels.com If a confirmed booking has to be cancelled due to an overbooking, pricing errors, or request of the third party supplier and/or hotel, GalaHotels.com will offer an alternative hotel of the same or higher standard in the same destination, or offer a full refund if preferred. GalaHotels.com will contact the Client prior to departure and check-in date to inform about the unavailability. In a case where GalaHotels.com cannot reach the client prior to departure or check-in-date, GalaHotels.com reserves the right to cancel the reservation and make a full refund.

Maps are provided for information purposes only. While GalaHotels.com strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.

The client acknowledges that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such GalaHotels.com cannot be held responsible if those facilities or features are not made available to the client during period of the Client's booking. If a facility or feature is of particular importance to the Client (in particular seasonal facilities such as outdoor swimming pools and air conditioning), then the Client should check with GALAHOTELS.COM or the hotel that this facility or feature will be available during the Client's dates of stay.

GalaHotels.com reserves the right to modify or change the terms and conditions of this agreement at any time without prior notice to you. Your use of this website after any modification of this agreement constitutes an acceptance of any such modification. Headings: The headings used in these Terms and Conditions are included for convenience only and shall not define, extend, limit or otherwise affect these Terms and Conditions.

These terms contain the entire agreement between GalaHotels.com and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by GalaHotels.com in writing. We use order forms that allow you to book a hotel room. We collect your name, e-mail address, postal address, and credit card information. This information is used to process and check orders. We also use this information to contact you in case there is a question or problem with a reservation. We also use data collected when you register, enter a contest, and make purchases to enhance and personalize your booking experience. We strongly value your privacy. Your personal information provided to our web will NOT be passed along for secondary use without your explicit permission. We use your IP address to help diagnose problems with our server and to administer this website. We log IP addresses for the purposes of system administration, to track a user's specific session, or to investigate cases of fraud or other security violations on our site. Any personally identifiable information contained in our IP address logs will be treated with the same respect for your privacy that order and registration information is treated.

Effective: 14 Mar 2016 1. Introduction 1.1. It is the Member's responsibility to read and understand the policy. 1.2. These member rewards Terms and Conditions are effective as at the date specified above and may be amended by GalaHotels.com from time to time. The current Terms and Conditions are those available at this website. 1.3. Every Member is bound by these Membership Terms and Conditions.2. Definitions2.1. “Check-In Date” means the day on which a Member checks-in at the Hotel for a Confirmed Booking. 2.2. “Check-Out Date” means the day on which a Member checks-out at the Hotel for a Confirmed Booking. 2.3. "Confirmed Booking" means a Hotel booking completed via GalaHotels Website 2.4. “Hotel” means any type of accommodation available to be booked on the GalaHotels Website. 2.5. “Membership” means the membership program operating on the GalaHotels Website in accordance with these Membership Terms and Conditions. 2.6. “GalaHotels Website” means www.GalaHotels.com and any respective sub-sites. 2.7. “Member” means a person who has applied and been accepted to be a member of member rewards. 3. Membership 3.1. Membership to member Rewards is open to any individual. 3.2. It is the Member’s responsibility to ensure that their Membership Log-in and PIN are kept secure. 3.3. Each Member may only have one Membership Account. Membership in member rewards is not transferable. 3.4. GalaHotels reserves the right to terminate any Member from further participation in the member rewards Membership Program and revoke all member rewards accrued by the Member at any time without notice. 3.5. Members may leave member rewards at any time by submitting written notification. GalaHotels will cancel the relevant Membership Account and all accumulated member rewards in that Membership Account will immediately expire. Membership will terminate automatically upon the death of the Member and member rewards earned but not redeemed at the time of death, will be automatically forfeited.4. Member Responsibilities 4.1. Members must not: (a) act in any way which breaches these Membership Terms and Conditions; (b) abuse or misuse member rewards, any Member Rewards or services accorded to the Member as a result of Membership including by: (i) engaging in illegal or fraudulent activities; (ii) supplying or attempting to supply false or misleading information, or making a misrepresentation to GalaHotels; (iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Member Rewards other than in accordance with these Terms and Conditions.5. Earning member rewards for Confirmed Bookings 5.1. Member rewards will be calculated on the Total Cost of Booking. Example of Confirmed Booking; Total Cost of Booking : $100 Paid by Members’ Credit Card : $100 Earned Member Rewards : $100 x 3% = 3,0 5.2. Each time a Confirmed Booking is made, any amount of member rewards will appear in the “member rewards” section of the Membership. 5.3. The Member Reward amount earned for each Confirmed Booking will be credited into the Membership Account one (1) day after the Check-Out Date for that Confirmed Booking. 5.4. In the event that the Member does not check-in to the Hotel or cancels & amends the Confirmed Booking, then no Member Rewards will be accrued for the "no show" or cancelled bookings 6. Expiry of member rewards 6.1. Except as otherwise provided in these member rewards Terms and Conditions, all member rewards will expire 6 months after the Check-Out Date of the Members’ each Confirmed 6.2. The 6 months period starts from the Check-Out Date of the Member's each Confirmed Booking. For example - A Member has 2 bookings with Check-Out Dates of August 15 / 2017 and November 15 / 2017. Each member rewards Reward has own expiry date August 15 earned member rewards will expire on 15 February 2018 and November 15 / 2017 will expire on 15 May 2018. 7. Changes to member rewards Terms and Conditions 7.1. GalaHotels may change the Member program rules or program benefits from time to time with or without prior notice. These changes may affect the value of member rewards already accumulated. 7.2. GalaHotels also reserves the right to terminate the program, or any part thereof, in any jurisdiction, at any time with or without notice, even though such termination may affect the right to accumulate member rewards or redeem member rewards. GalaHotels is not liable to Members in any way for any value or benefits Members may lose as a result of any changes made to the program. 7.3. It is the responsibility of Members to check the website regularly for any changes to the Terms and Conditions of GalaHotels Membership Program. Continued use of the program by the Member will be deemed as acceptance of the current Terms and Conditions.


1-What are cookies?

A cookie is a small piece of information that a website puts on your computer. Websites use them to identify you as an individual user as you browse through different pages of the same website, by taking note of choices like your language preference and which currency you use. When you return to the website, cookies enable us to recognise you and remember your choices.
There are several different types of cookies, depending on what they do, how long they last and who uses them on a website.

2-Types of cookies used on our Website

2.1 Types of cookies according to the managing entity:

Depending on what entity manages the computer or domain from which the cookies are sent and processed, there exist the following types of cookies:

• First party cookies: These are sent to your device from a computer or domain managed by us and from which the service you requested is provided.

• Third party cookies: These are sent to your device from a computer or domain that is not managed by us, but by a separate entity that processes data obtained through cookies.

2.2 Types of cookies according to the length of time you stay connected:

Depending on the amount of time you remain active on your device, these are the following types of cookies:

• Session cookies: These are designed to receive and store data while you access the website. These cookies do not remain stored on your device when you exit the session or browser.

• Persistent cookies: These types of cookies remain stored on your device and can be accessed and processed after you exit the website as well as when you navigate on it for a pre-determined period of time. The cookie remains on the hard drive until it reaches its expiration date. The maximum time we use persistent cookies on our website is 2 years. At this point the browser would purge the cookie from the hard drive.

3-How does GalaHotels.com use cookies?

We use the following kinds of cookies:

• Technical cookies: We use these to display our website and make it work properly, and also to create your account, log you in and help you manage your bookings. We need these cookies to keep our website functioning and provide you with a user-friendly experience.

• Functional cookies: These cookies remember your preferences such as language and currency, what you searched for and accommodation you viewed earlier. We don't need these to keep our website functioning properly, but they make the website more efficient for you.

• Analytics cookies: These cookies help us to improve our website by telling us how you use our website, so we can tell what works and update our website to keep it engaging and relevant to you. They gather details like how you got here and which page you leave from, the platform you are using, and when you accessed our site. We also look at things like your scrolling activity, clicks and mouse movements, any text you type and search keywords you use. These cookies are also used in our advertising campaigns to tell us how people are interacting with the site after seeing an ad online; this may include advertisements on third-party websites. All of this data is completely anonymous.

• Commercial cookies: These are used for "retargeting", to show you advertisements for GalaHotels.com on other websites. We do this by collecting data about your activity on our website, such as what you searched for, the accommodation you looked at and the prices you saw.

• Social cookies: These cookies allow you to share our website and click “Like” on social networks like Facebook, Twitter, Google+, and YouTube, etc. They also allow you interact with each distinct platform’s contents.

4-Cookie management

You must keep in mind that if your device does not have cookies enabled, your experience on the website may be limited, thereby impeding the navigation and use of our services.

4.1 How do I disable/enable cookies?

There are a number of ways to manage cookies. By modifying your browser settings, you can opt to disable cookies or receive a notification before accepting them. You can also erase all cookies installed in your browser’s cookie folder. Keep in mind that each browser has a different procedure for managing and configuring cookies. Here’s how you manage cookies in the various major browsers: