How Do I Book My Room?

Our reservation process is very simple. To find a hotel for your stay in a specific city just type or select the city with the dates of arrival and departure, and enter the number of guests and rooms. After you have entered the details click the ‘Search’ button to see all available hotels. The system will then show you the hotels with the room types and rates. You can find pictures and more information by clicking the name of each hotel, and even search for a specific hotel in your destination. When you have chosen your hotel with the desired room type and suitable rate, click the ‘Book Now’ button to make your reservation. You will be forwarded to a ‘Secure Summary and Payment’ form where you can review the reservation information, fill out the ‘Customer Info’ and provide the required payment details. To confirm your reservation press the ‘Complete Booking’ button in the end of the page. If further correspondence is needed to confirm your reservation, one of our Customer Care Agents’ will contact you via email within 3 working days.

Are The Rates On Your Site Per Person Or Per Room Per Night?

The quoted rates are for the total cost depending on your search criteria. The rate will reflect the number of persons you entered on the Search form. If you selected one person in your search the rate shown is for one person, and if you selected two people the rate will represent the total price for two people.

When Will My Reservation Be At The Hotel?

Your name may not appear at the hotel until 72 hours before your arrival date. Rest assured the room is booked; the hotel just does not know that you will be the person staying in it.

Once I Have Made My Reservation, Will I Receive Any Written Confirmation From The Hotel?

No. The email confirmation you receive from GalaHotels.com is all you will need. It displays your information, the hotel’s information, the confirmation number, and the hotel's cancellation policy.

Is It Safe To Use My Credit Card?

Yes. We take this matter very seriously. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and your credit card details are not transmitted unencrypted over the internet. Our website is also fully engaged with PCI SECURITY STANDARDS COUNCIL's criteria.

What Do You Do With My Personal Information?

We respect your privacy and security and never divulge any information in our fully encrypted database account to anyone without your consent. Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction. We are very confident about the Internet security provided by Global Sign Secure Sockets Layer protocol (SSL). The security features built into Netscape Navigator, Internet Explorer, and AOL, protect your Internet communications with server authentication, privacy using encryption, and data integrity.

What If I Find A Lower Price After Booking?

If there is a lower rate available for the same dates and the same hotel in another source, you must contact us prior to the property's cancellation deadline. We will either refund you the difference or cancel your reservation without penalty. This guarantee only applies to rate indicated as "Best Rate Guaranteed." It does not apply to special events such as New Years, Christmas, Easter, World Cup Final, Super Bowl etc. Best Rate Guaranteed : We offer the best available online rates and guarantee that with a policy when you make a reservation. As hotel prices can change frequently, you must contact us promptly by email best.price@Galahotels.com, Your email should include the following information: your name, Galahotels.com reservation number and the website where the lower rate is available. Incomplete or inaccurate emails will not be taken into account. You must have a confirmed reservation with GalaHotels.com (Pending, On-Request and Group Reservations are not covered.) You must be in possession of your hotel voucher from GalaHotels.com Best Rate Guarantee Terms & Conditions Your check-in date must be at least 7 days after the booking date. Better rate must be found within 24 hours of the reservation having been confirmed by GalaHotels.com. We offer the best rates as of the booking date, so we can only match the offers as of the same date. Room Types, check-in and check-out dates, number of guests, services included in the rate must be the same. i.e. If you have a double, twin or triple room reservation, you cannot compare this rate to a single room rate. Our vouchers state the room type and what is included in our rates. The rate you are charged is the very final rate. We have no hidden fees and you don't pay anything at the hotel for the room. Please make sure the same services, taxes and fees are included in the new found rate. The website that offers the better rate must offer instant online confirmation. In the online hotel booking business, the technical ability to offer online availability is very important and has a big role in determining the rates. The websites that get back to you with availability later on are not comparable to our site. We will contact you by e-mail within 3 working days. Once the Best Rate Guarantee has been confirmed, you will receive a refund of the price difference to the credit card originally supplied to make your booking. Best Rate Guarantee does not apply to hotel rooms purchased through or in combination with membership rates, frequent stay, loyalty points or other "reward" type programs or special promotions of the hotel where the booking is made. Lower rates available through opaque sites where the exact hotel isn't known until after booking are also excluded from the guarantee.

Do Hotels Have Minimum Age Requirements?

Some hotels may have minimum age restrictions or requirements. Hotels with casinos for example may require you to be 21 years old to be able to check-in to a room. Some hotels may not let young people less than 18 years old to check-in to a room without at least one adult present. If you have doubts please be in contact with a Customer Care Agent or with the hotel directly.

Why Has The Price Changed From Since I Last Checked?

Apart from changes that may be made to reflect market conditions, the prices are shown in the currency requested by the user and these are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Once a booking has been created however, the currency exchange rate for that booking is fixed for the rates at the booking creation date, even if further items are added to the booking. Most importantly, the prices include service charges, local taxes and in many cases also breakfast. Please note that the published prices on GalaHotels.com may change at any time without notice.

What Are The Special Discounts?

Many of the participating hotels offer "Special Internet Rates" to our users which offer substantial savings. Because of the large number of lodging reservations we process, we are able to negotiate special rates with the properties directly. These rates are lower in most cases than the normal rates you could receive by contacting the property simply because of our buying power. To secure your reservation, we require up-front payment with your credit card. This ensures you have a room when you arrive at the hotel so you are not "bumped" or "overbooked".

Is Parking Available At The Hotels? Is It Free For The Hotel Guests? What About Long Term Parking?

Most hotels offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the Information page of each hotel in our website, but to be sure you can always contact our Customer Care Centre or the hotel directly.

Do Children Stay Free At A Hotel?

Usually children under 12 years of age stay for free in their parents’ room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the hotel information page. The general policy concerning the room and breakfast charges for children traveling together with their parents or family is as follows:Children more than 12 years of age are considered as adults by the hotel industry. Normal charges will apply both for the room and the breakfast.The child supplements will apply to children between the ages of 2-12 years (unless a different age range is specified). They only apply in twin or double rooms. Child supplements will not be available if the child’s age is not specified at the time of booking and three adults in a triple room will be charged if this information is not supplied.Free charges are applied only to children under 2 years old.

What Are The Directions To The Hotel?

The location information of the hotel is sometimes listed on the Hotel Information page. This can identify the distance from the hotel to certain landmarks or the airport. You can check the map in the hotel information page to see distance to the specific area. This is also included in the voucher.

Is Breakfast Included?

When you make a hotel search in the website you will see 'Bed & Breakfast' or 'Room Only' board types. Due to hotels availability and policy you can see both or just one of them to select.

How Do I Contact To Customer Service?

You may view your account page after your registration or reservation confirmation by clicking ‘My Account’ on the top of the website. Your account contains a mail box which you can use to directly contact the customer service. To get the fastest response we recommend you to use ‘My Account’ for all your inquiries. You can also contact our Customer Care Centre by phone by calling to a number found on the ‘Contact’ page. Always feel free to contact us regarding any inquiries or requests related to hotels or reservations.

What Is The Cancellation Policy On My Reservation?

When you make your hotel reservation a cancellation policy will be provided either with the reservation form or by providing a link leading to the related cancellation policy. The policies vary from hotel to hotel so read the policy of each reservation carefully. Generally you can cancel your room(s) 3-4 days before the check-in date with a full refund and only a cancellation penalty. If you cancel your reservation after the deadline you are not entitled for a full refund. Cancellation penalties are charged by GalaHotels. The cancellation penalties are as follows: *If you cancel your reservation after the deadline you will be charged for the first night of the reservation. If the reservation is for one night only the penalty will be the total cost of the reservation. (Except special offers, non-refundable offers or reservations provided with a different cancellation policy) *If you cancel your reservation on or after your check-in date full charges will apply. Canceling after the stated period will result in a cancellation penalty fee from the hotel and us. Some reservations are non-refundable and cannot be cancelled after booking. If the cancellation is outside of the time allotted, you may be charged for one night's stay including tax recovery charges and service fees. Please read the specific cancellation policy provided for each property on the site while you make the reservation.

What Is The Refund Policy?

After a cancellation or a change to a booking where refund is applicable is made, the refund will be made to the credit card used in the reservation in 21 business days.

When Will I Be Charged?

When making a reservation you will be asked to provide your credit card details. When you confirm the booking the total cost of the reservation will be charged from your credit card and you will receive an instant confirmation. We accept only Visa, MasterCard as payment methods.

What Are Check-in And Check-out Times?

Check-in time of the hotels displayed in our website is normally starting from 2:00 PM (14:00) and check-out time is before Noon (12:00).

What Are Cookies And Should I Worry About Them?

Cookies are small pieces of information that many web sites use to make online navigation easier. This data is contained on your hard drive in a file which your web browser provides for this purpose. A cookie can contain information such as a user ID. Our site cannot read other data on your hard drive or read cookies created by other sites.Our site uses cookies to keep track of your travel cart. You do not need to have cookies turned on to view our site, but you will need to accept cookies to fill the online reservation form.