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FAQ |
How do I reserve my hotel
room ?
Making an online reservation is easy. Just complete the reservation form making
sure that you have given us your e-mail address and a valid credit card number,
then send it us. As soon we receive your request we will contact your chosen
hotel to confirm the reservation. It is our policy to reply to all request
within 24 hours.
Making a reservation through Internet-Hotel-Reservation.com requires payment
with a credit card.
Do you have rooms available at a xyz dates ?
Due to high volume of reservations, our consultants are unable to do individual
availability checks for clients. We only perform hotel reservations. To make a
booking, you must submit a reservation form and provide your credit card
details.
Can I make a reservation directly through the hotel ?
The special rates listed are only available through our service. If you would
like to make a reservation directly with the hotel you will need to contact them
directly.
What if the hotel that I selected is not available ?
You will be notified via an e-mail (within 24-48 hours after placing your order)
and you will not be charged. We will suggest you an alternative hotel.
What is the latest time that I can make my reservation ?
Even if we accept all bookings that are made on the check-in date, we can only
guarantee bookings made at least 2-working days (not including Sun & Public
holidays) before the check-in date (if the hotel has not already been fully
booked). Any the earlier you book, the better chance you have to get a confirmed
reservation.
Can I specify my room preferrences (preferred floor, non smoking room,...) ?
If special requests are accepted by the lodging, a section will appear on the
Reservation Form to insert such requests and submit them to the hotel. The hotel
staff will do their best to accommodate special requests. We cannot guarantee
that your requests will be granted because they depend only on the hotel
availability.
How do I make a reservation for someone else ?
To complete a reservation for someone else, simply type in his or her name
instead of yours for guest name. Use the billing address for the credit card you
are using as the address. Don't forget to use your email address to receive your
confirmation information.
What happens to my hotel booking if my flight is delayed ?
Please inform directly the hotel as any additional or no charge will only depend
on the hotel policy
What happens when I make a reservation ?
Reservation requests will result in a new screen showing your booking's status.
Additionally, all reservations will be followed up within a few hours with an
email to confirm your booking
or suggest you alternative solutions if the hotel has been fully booked.
What sort of acknowledgement will I receive when I book a hotel room ?
After the payment is done, an hotel voucher will be sent directly to the hotel
which you make a reservation with. You only present your identification to the
hotel reception when you check in. This is to help reduce the amount of document
you have to carry during your travel. However, a confirmation of reservation can
be provided via an e-mail upon your request.
What is a CONFIRMATION VOUCHER ?
Once the room is confirmed, we will send you by email a confirmation voucher
detailing all the reservation and price conditions. We invite you to make
printout of this voucher to be kept and presented at the time of your check-in.
Your voucher will be accompanied by a booking confirmation number; make sure to
have it hand upon arrival.
How do I know if my hotel reservation is confirmed ?
We will send you a confirmation email after you complete your reservation. This
email will include a voucher containing the dates and details of your
reservation . Note that the voucher attached to the mail must to be kept until
you arrive at the hotel.
Do I need to confirm my booking with the hotel directly ?
No. The Confirmation Voucher printed from the confirmation mail is all you need.
How do I check on my request for a lodging ?
You can view your reservation status following the link included in the mails
you have received or by clicking www.Internet-Hotel-Reservation.com/member.asp
Do children receive discounted rates ?
The policy regarding child reductions varies from hotel to hotel. Where these
discounts apply, they are passed on to you. This can be verified on the hotel
booking detail screen where the booking total is confirmed prior to payment
being taken.
How much is charged for children staying with their parents ?
Usually children under 12 years of age stay for free in their parent's room
using the existing bedding. The age requirement differs depending on the
specific hotel's policy. This may be listed on the Hotel Lodging page.
The general policy concerning the charging of room an breakfast charges for
children traveling together with their parents or family is as follows.
Children more than 12 years of age: Any child this age is considered an adult by
the hotel industry. Normal charges will apply both for the room and the
breakfast.
The child supplements will apply to children between the ages of 2-12 years
(unless a different age range is specified). They only apply in twin or double
rooms.
Child supplements will not be available if the child age is not specified at the
time of booking and we will charge for three adults in a triple room if this
information is not supplied.
Free cots for babies are only suitable for children under 2 years old.
Do hotels have minimum age requirements ?
Please be aware that some hotels, foreign and domestic, may have minimum age
restrictions or requirements when reserving a room. Please inquire with the
hotel directly.
How safe are my credit card details ?
For secure online payment, we use Secure Socket Layers (SSL) to ensure the
privacy of the information provided to us and at no time are your debit/credit
card details transmitted unencrypted over the internet. For further information,
please refer to our privacy statement.
What do you do with my personal information?
We have the utmost respect for your privacy and security. We never divulge any
information in our fully encrypted database account to anyone without your
consent. Once you enter the reservations system to book a reservation, you are
automatically taken into a secure booking engine that guarantees a safe and
smooth transaction. We are very confident about the Internet security provided
by Netscape's Secure Sockets Layer protocol (SSL). The security features built
into Netscape Navigator, Internet Explorer, and AOL, protect your Internet
communications with: server authentication, privacy using encryption, and data
integrity.
Prices & Payment
Are the rates on your site per person or per room per night ?
The quoted rate are for the total cost depending on your search criteria. The
rate will reflect the number of persons you entered on the Search Form. It is
for one person if you selected one person and it's for two people if you
selected two people.
Are taxes included in the rate ?
Yes. But it will be indicated by the quoted rate if taxes and miscellaneous
charges/fees are included. In general, taxes and fees are included for "Special
Internet Rates" and are not included for "Additional Rates." This is just a
general rule and you should carefully read all text associated with any
reservation.
What credit / debit cards are accepted ?
We currently accept the Visa and Mastercard credit cards.
My credit card number is correct, but it is not accepted. Why ?
There are a few possibilities:
Your card type is not accepted at the hotel.
The card expiration date precedes the reservation date.
You have reached your credit limit.
There is a computer error.
Why is the price different to when I last checked ?
A part from changes that may be made to reflect market conditions, the prices
are shown in the currency requested by the user and these are subject to
currency fluctuations. Therefore there may be slight variations in price on a
daily basis that will reflect any movement in the currency exchange levels. Once
a booking has been created however, the currency exchange rate for that booking
is fixed as those at the booking creation date, even if further items are added
to the booking. Most importantly, the prices include service charges, local
taxes and in many cases breakfast.
DISCLAIMER : Please note that the published prices on GalaHotels.com may change
at any time without notice.
When will I be charged ?
Once we have received your credit card details, we simply check from our bank,
in order to guarantee / secure your booking. Until the hotel accepts your
booking, no immediate charge is made. We will charge your credit card in US
dollar or € euro for the hotel room only after having supplied you with a
confirmed reservation.
Is there any fee using our booking service ?
There is no charge to use our booking service for room reservations and, in
fact, you will usually save a lot of money by booking at our special rates (up
to 75% discount on walk in rates).
How do I get to the hotel ?
All hotels on GalaHotels.com have a report that contains information relating to
its location. It is your own responsibility to arrange travel to and from the
hotel.
Is there a hotel shuttle service to/from the airport ?
You can easily find different kinds of Limousine Car Service at any airport. We
do recommend you to use this service since it is the cheapest which is always
available.
Many hotels offer shuttle service to and from the airport. This may be listed on
the Lodging Information page. If it is offered, there may be a charge by the
hotel for this service but it is often free for hotels close to the airport.
Besides, some hotels have their own transportation service for additional
transfert in the city.
Is parking available? Free parking? Long-term parking ?
Most hotels and vacation rentals offer free parking to their guests, although
some may charge. Long-term parking is offered at the discretion of the property
(often in conjunction with park and fly rates). This may be listed on the
Lodging Information page.
What are the different room categories ?
Generally hotels tend to place their bedrooms within four different categories :
Standard
Superior
Deluxe
Executive
The actual differences between the bedrooms varies from one hotel to another,
with executive being the highest standard of room.
Single Room
A single room is designed to accommodate one person only. The room contains one
single bed or twin bed.
Double Room
A double room is designed to accommodate two people only. The room contains one
queen bed or king size bed or if not available a twin bed.
Twin Room
A twin room is also designed to accommodate two people only. The room contains
two single beds or if not available a king size bed.
Triple Room
A triple room is designed to accommodate three people only. The room will
contain either :
One queen and one single bed
Three single beds
Please specify which option you require when sending your reservation form.
Please specify which option you require when sending your reservation form. We
can also assist you in seeking accommodation that can accommodate more than four
people in a room. Please specify the number of people in your party when
completing your reservation request form.
Note that all kinds of room category are on request and depend on room
availability.
What is Hotel Rating form ?
We also encourage you to send us a note upon your return from your trip and
submit a Hotel Rating Form for the hotel(s) you stayed at. Your Hotel's Review
will be shown at that hotel information page.
What are the check in and check out times ?
Normal policy of hotels displayed on our web site is for check in time from 2:00
PM
(14:00 hrs.) and the check out time before Noon (12:00 hrs.).
Is breakfast included ?
Yes, unless stated otherwise, all taxes and breakfast are included in the price.
Effectively this means that the room rate quoted is the total price for the
room, and taxes or service charge will not be added to your bill.
Can I have vegetarian food ?
Just select your preference on the special request part of the reservation form.
What about the special discounts ?
Many of the participating hotels offer "Special Internet Rates" to our users.
These rates offer substantial savings. Special Internet Rates save you money.
Because of the large number of lodging reservations we process, we are able to
negotiate special rates with the properties directly. These rates are lower in
most cases than the normal rates you could receive by contacting the property
simply because of our buying power. To secure your reservation, we require
up-front payment with your credit card. This ensures you have a room when you
arrive so you are not "bumped" or "overbooked." |
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