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Renaissance London Heathrow Hotel

Address: Bath Road, Hounslow Tw6 2aq London, United Kingdom

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RENAISSANCE LONDON HEATHROW HOTEL

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1.0 / 5 (1)
one year ago
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I have been staying in this hotel since 2009, about 5-6 stays a year always had the best service ever!this time the service was a disgrace from the time I checked in to the time I left! When I checked in the advise was just stand there I had to ask if he was free to serve me, once he said yes he was more interested in listening to the conversion his colleague was talking about to another customer. The stay was awful the bed was so uncomfortable, pillows were no good, even tho the guy saw I had two kids under 2 years he still gave a room with a shower and no bath, I asked for roll away bed and that I had to ask twice! When I asked for a room upgrade that I was will to pay the answer I got was "no there any any"! When i checked out the adviser never even asked how was your stay! The service has changed a lot since I last stay here in December 2015, will I stay here again, I don't really know!