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TERMS &
CONDITIONS |
Terms and conditions
governing use of the GALAHOTELS.Com Website.
WELCOME TO THE TERMS AND CONDITIONS GOVERNING USE OF THIS WEBSITE (THE "TERMS
AND CONDITIONS"). THESE TERMS AND CONDITIONS SET OUT THE RIGHTS AND OBLIGATIONS
OF ALL USERS ( EITHER AS INDIVIDUALS OR AS A GROUP ) AND THOSE OF GALAHOTELS.COM
IN RELATION TO THE SERVICES OFFERED BY GALAHOTELS.COM BY WAY OF THIS WEBSITE.
BEFORE YOU CLICK ON THE "CONFIRM" BUTTON AT THE END OF THE BOOKING PROCESS,
PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS. BY CLICKING ON THE "CONFIRM"
BUTTON YOU ARE CONSENTING TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO
NOT AGREE TO ALL OF THE TERMS AND CONDITIONS, DO NOT CLICK ON THE "CONFIRM"
BUTTON. IF YOU HAVE ANY QUESTIONS ABOUT OUR TERMS AND CONDITIONS, PLEASE E-MAIL
US AT info@GALAHOTELS.COM
Parties:
These terms and conditions are made between GALAHOTELS.Com Ltd
("GALAHOTELS.COM") and whosoever shall use this website ( "the Client" ).
Terms of Service:
You agree that your credit card will be charged for the full amount of your
reservation when GALAHOTELS.COM accepts your reservation order.
The cost of your reservation is the total of: the indicated room rate multiplied
by the number of days in your reservation. GALAHOTELS.COM
provides information concerning the available hotels: hotel
classification, comfort and features, level of equipment and rates supplied by
each hotel.GALAHOTELS.COM offers the possibility for the client
to select the hotel desired. Upon sending a confirmation email and voucher, the
reservation is fully guaranteed by GALAHOTELS.COM.
Use of Site:
The Client may only use the website to make legitimate enquiries or bookings and
hereby undertakes not to make any speculative, false or fraudulent booking or
any booking in anticipation of demand. The Client also undertakes to provide
correct and accurate e-mail, postal and/or other contact details to
GALAHOTELS.COM and acknowledges that
GALAHOTELS.COM may use these details to contact the Client in
the event that this should prove necessary.
Making a Booking:
A legally binding booking shall only exist when the required details are
inputted on the relevant web-page by the Client and when the booking is
confirmed by the Client clicking the "Book Now" button on the appropriate
web-page. The Client acknowledges that he/she understands that by clicking on
the said "Book Now" button, he/she is authorising GALAHOTELS.COM
to make the booking and to debit his/her credit card in the manner indicated on
the website.
Confirmation:
GALAHOTELS.COM confirms the reservation by email stating the
reservation details, name of hotel, booking dates, number of persons. Should the
hotel chosen be full,the client accepts that GALAHOTELS.COM find
another hotel with similar features as the hotel selected in the initial
reservation request. GALAHOTELS.COM will do its best in order to
find a hotel with the same criteria as the hotel selected in the initial
request: number of stars, same level of comfort, same city and same area.
GALAHOTELS.COM will confirm the reservation by sending via email
or fax a voucher. The voucher features the name of the hotel, dates of booking,
room rate and total reservation amount. A full payment will be required to
confirm the booking. The reservation is valid when the voucher is sent by email
or fax, or when the voucher number and total amount due are given by telephone.
The voucher is the official document proving to the hotel manager that the
client's stay has been paid in full. This voucher must be signed and presented
upon arrival at the hotel reserved. In case of cancellation, terms of
cancellation will apply.
Prices and Payment:
The price for the services provided by GALAHOTELS.COM is as
specified on the booking form. Payment must be made in full by credit card at
the time of booking.Prices quoted are (unless otherwise specified) to cover
room, breakfast, local services and taxes. GALAHOTELS.COM
endeavours at all times to charge discounted prices.Where the Client should see
a published room rate which is lower than the price paid to
GALAHOTELS.COM for the room booked and is unhappy with the same,
they should check, prior to making a complaint to
GALAHOTELS.COM, whether the published room rate relates to room
only or room, breakfast, local services and taxes as per the Client's booking
with GALAHOTELS.COM. Furthermore during trade fairs or other
festivals, hotels often impose supplements or do not give their usual reductions
so that the price paid by the Client may be higher than the hotel's published
rate. The Client acknowledges that GALAHOTELS.COM do not have
any control over this.GALAHOTELS.COM processes the payment for
reservations; the only payments made at the hotel are extras incurred during the
stay. For each reservation made, GALAHOTELS.COM will debit the
full reservation amount. To pay for the reservation, the client may choose
between the following credit cards: Visa and Mastercard. The client making a
reservation must be entitled to use the credit card.
GALAHOTELS.COM shall not be held responsible for payments made
by persons without such entitlement. The hotel is paid by
GALAHOTELS.COM or its nominee following payment of the
reservation by the client to GALAHOTELS.COM.
Responsibility:
By using the site, the Client confirms that he/she (and/or anyone using the
Client's log-in information) is able and willing to meet any liability incurred
as a result thereof.
Cancellations by GALAHOTELS.COM:
In the event of a confirmed booking being unavailable,
GALAHOTELS.COM will endeavour to offer an alternative hotel of
the same or higher standard in the same location,or offer a full refund if
preferred. GALAHOTELS.COM will also endeavour to contact the
Client prior to departure and advise him/her of this unavailability. However,
the client acknowledges that this will not always be possible. Where it is not
possible to contact the Client prior to departure,
GALAHOTELS.COM will endeavour to ensure that the relevant hotel
looks after any change of accommodation as quickly and efficiently as possible.
Cancellation by the Client:
Each reservation confirmed by voucher requires a customer service agent to
process the reservation manually.
Once a booking has been confirmed by GALAHOTELS.COM, it is
considered a firm booking.Cancellation charges apply as follows:
1.CANCELLATIONS MADE WITHIN 4 DAYS (96 HOURS) PRIOR TO CONTRACTED ARRIVAL
WILL BE SUBJECT TO A CHARGE OF FIRST NIGHT'S COST OF BOOKING.
2..CANCELLATIONS MADE AFTER RECEIVING A CONFIRMATION OR HOTEL VOUCHER FROM
GALAHOTELS.COM WILL INCUR A CANCELLATION CHARGE OF 5% (NOT LESS
THAN $/€ 20) OF WHOLE BOOKING COST (AS HANDLING / SERVICE FEE).
3.CANCELLATIONS MADE WITHOUT INFORMING INTERNET HOTEL RESERRVATION WILL SUBJECT
TO A FULL NO-SHOW FEE ( THE WHOLE BOOKING COST ).
On occasions, particularly during fair periods it may be necessary to vary these
terms in accordance with terms laid down by our suppliers.
GALAHOTELS.COM reserves the right to alter this charging
structure in such circumstances by notifying the Client in advance and gaining
the Client's acceptance.Cancellations and/or amendments of bookings will only be
valid if effected through the web site or received by
GALAHOTELS.COM in writing. Should the Client fail to notify
GALAHOTELS.COM of a cancellation or should the Client fail to
arrive ( No Show ), No refund will be due to the Client.
Star Ratings and quality of Accommodation:
The Client acknowledges that star ratings may vary in quality from country to
country and cannot be relied on to identify the quality of the accommodation.
The Client acknowledges that the star rating is merely a general outline and may
not apply in each case. Similarly, the Client acknowledges that the type of
rooms provided by a hotel (i.e. single, double, twin, triple) may also vary from
country to country. In addition the client acknowledges that a triple room is a
room suitable for three adults containing two twin beds or one double bed plus
one extra bed. Please note the extra bed may be a pull down or roll away bed as
most hotels do not have one full size bed for each guest in their triple rooms.
It is the responsibility of the Client to check the type of the accommodation
and services provided by each hotel. The contact details of each hotel which may
be booked via this web site are set out in the web site.
Accuracy of Information:
GALAHOTELS.COM and its suppliers have taken reasonable care to
ensure that the content of the web site including all hotel information and
listings are accurate.The hotel information and listings are compiled from
information provided by the hotels that are listed.
GALAHOTELS.COM publishes such information in good faith.
THE CLIENT ACKNOWLEDGES AND ACCEPTS THAT TS CANNOT BE HELD RESPONSIBLE FOR ANY
INACCURACIES IN SUCH INFORMATION, NOR CAN LIABILITY BE ACCEPTED FOR CHANGES TO
FACILITIES WHICH ARE NOT NOTIFIED TO TS BY THE HOTEL IN QUESTION. THE CLIENT
ALSO ACKNOWLEDGES THAT:- (I) WHILE TS ENDEAVOURS TO KEEP ACCURATE AND UP-TO-DATE
ALL INFORMATION CONTAINED ON THIS WEBSITE, TS CANNOT BE RESPONSIBLE FOR ERRORS,
OMISSIONS OR MISLEADING INFORMATION CONTAINED IN THE HOTEL LISTINGS OR
INFORMATION. (II) THE HOTEL LISTINGS OR INFORMATION MAY INCLUDE ERRORS.
Hotel Facilities:
The client acknowledges that the availability of the facilities and features
listed for each hotel are under the direct control of the hotel and as such
GALAHOTELS.COM
cannot be held responsible if those facilities or features are not made
available to the client during period of the Client's booking. If a facility or
feature is of particular
importance to the Client (in particular seasonal facilities such as outdoor
swimming pools and air conditioning), then the Client should check with
GALAHOTELS.COM
or the hotel that this facility or feature will be available during the Client's
dates of stay.
Complaints:
Any complaint regarding the Hotel should be notified to the Hotel Reception desk
or to the relevant Hotel Representative during the Client's stay at the hotel
and the hotel management must be given adequate opportunity to rectify the
situation from the outset. Where any such complaint is not rectified by the
hotel in question to the Client's satisfaction, the Client should contact
GALAHOTELS.COM immediately and GALAHOTELS.COM
will endeavour to assist. Should the Client remain unsatisfied a further
complaint should be made in writing to GALAHOTELS.COM not later
than seven days after termination of the hotel stay. All complaints should be
sent to customer.services@GALAHOTELS.COM Where possible, the
written complaint to GALAHOTELS.COM should be supported by
photographs or other written/visible
proof of the complaint.
Consequential Loss:
UNDER NO CONDITIONS AND IN NO EVENT SHALL TS OR ITS SUPPLIERS BE LIABLE FOR ANY
CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES, HOWEVER ARISING, (INCLUDING, BUT NOT
LIMITED TO NEGLIGENCE OR BREACH OF THESE TERMS AND CONDITIONS OR OTHERWISE) OR
FOR ANY LOSS OF DATA, PROFIT, REVENUE OR BUSINESS, HOWSOEVER CAUSED EVEN IF THAT
LOSS OR DAMAGE WAS FORESEEABLE BY, OR THE POSSIBILITY OF IT WAS BROUGHT TO THE
ATTENTION OF TS.
Assignment:
The Client may not assign, convey, sub-contract or delegate any rights, duties
or obligations hereunder except with the written consent of
GALAHOTELS.COM.
Electronic Communications:
You communicate with GALAHOTELS.COM electronically whenever you
visit GALAHOTELS.COM or send emails to us. You accept to receive
communications from GALAHOTELS.COM electronically and by fax. We
will communicate with you by posting notices on this site, by email or by fax.
You agree that all notices, disclosures, agreements and other communications
that we provide to you electronically or by fax satisfy any legal requirements
that communications be in writing.
Intellectual Property:
The Client acknowledges that all copyright, trademarks and other intellectual
property rights in and relating to this website are solely owned by or licensed
to GALAHOTELS.COM. The content or data found on the website may
not be reproduced, sold, transferred or modified without the prior written
consent of GALAHOTELS.COM. Neither may the Client modify,
duplicate, display, copy, reproduce, licence, publish, transfer or sell any
information, software, products or services obtained from the website without
the prior written consent of GALAHOTELS.COM.The Client further
acknowledges that he/she must not use any of these intellectual property rights,
except to the extent necessary to make a booking in the manner anticipated by
these terms and conditions.
System Integrity:
The usage of any device, routine or software which inhibits or interferes with
the running of the GALAHOTELS.COM website or any booking
concluded upon it is prohibited. Any action which creates a load on the
GALAHOTELS.COM website or infrastructure which may be considered
unreasonable or disproportionate is prohibited
No Guarantee of Continuous Access to GALAHOTELS.COM Website:
GALAHOTELS.COM do not guarantee continuous access without
interruption to its website, nor do GALAHOTELS.COM guarantee
secure access to its services. The performance of the
GALAHOTELS.COM website may be interfered with by many factors
outside our control.
Modifications to This Agreement:
GALAHOTELS.COM reserves the right to modify or change the terms
and conditions of this agreement at any time without prior notice to you. Your
use of this website after any modification of this agreement constitutes an
acceptance of any such modification.
Headings:
The headings used in these Terms and Conditions are included for convenience
only and shall not define, extend, limit or otherwise affect these Terms and
Conditions.
Force Majeure:
If as a consequence of Force Majeure, GALAHOTELS.COM is obliged
to curtail, alter or cancel a booking, the Client shall not be entitled to claim
compensation for any loss arising as a consequence of the said curtailment,
alteration or cancellation. The term "Force Majeure" includes but is not limited
to acts of God, natural disaster, fire and any other destruction of any
accommodation booked, riots, acts of war or civil commotion, exercise of
legislative, municipal, military or other authority, strikes, industrial action
or any other reason beyond the control of GALAHOTELS.COM.
Entire Agreement:
These terms contain the entire agreement between GALAHOTELS.COM
and the Client and supersedes any prior understandings or agreements (whether
oral or written) regarding the subject matter and may not be amended or modified
unless expressly agreed by GALAHOTELS.COM in writing.
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